Your Infrastructure Never Sleeps. Neither Do We.
BlackHawk Data's Managed Services wrap monitoring, security operations, help desk, and continuous optimization into one accountable team — backed by SLAs that put skin in the game.
24x7x365
Availability
<0 min
Mean Time to Acknowledge
0.000%
Uptime SLA
0+
Devices Under Management
Four Pillars. One Accountable Team.
Every pillar is staffed 24x7 by US-based engineers who know your environment by name — not by ticket number.
Proactive infrastructure operations that keep your network running at peak performance around the clock.
Continuous security operations backed by a US-based SOC that hunts threats before they become incidents.
End-to-end user and infrastructure support from Tier 1 through Tier 3 with full ITSM integration.
Continuous improvement that hardens your environment, ensures compliance, and maximizes ROI.
Real-Time Visibility Into Your Environment
Every client gets a live dashboard. Here is what ours looks like right now.
Operational Metrics
0
0
0.000%
Performance
0min
0min
0
Security Operations
0
0.00%
0
Service Levels That Put Skin in the Game
Every managed services engagement is backed by contractual SLAs with defined response, update, and resolution targets.
Total service outage or security breach
Major degradation affecting multiple users
Partial degradation or single-user impact
Informational or scheduled request
Operate While You Sleep. We've Got the Watch.
Stop staffing a 24/7 NOC and SOC internally. Let BlackHawk Data deliver managed infrastructure, security, and support — backed by SLAs that prove we mean it.