Modern Work Demands Modern Collaboration
BlackHawk Data designs, deploys, and manages unified communications and collaboration platforms that keep your teams connected, productive, and secure — regardless of where they work. The UC&C market is projected to reach $634B by 2030.
Connected Teams. Elevated Experiences.
Voice, video, contact center, and analytics — deployed, managed, and optimized as a unified platform.
Voice & Cloud Calling (UCaaS)
Migrate from legacy PBX to cloud-native voice with enterprise reliability, crystal-clear calling, and seamless integration into your existing workflows.
- UCaaS platform design and migration
- Legacy PBX replacement and decommission
- SIP trunking and direct routing
- Mobile and remote user enablement
- Integration with CRM and business apps
- Number porting and migration planning
Video Conferencing & Meeting Rooms
Standardize video conferencing across all locations with consistent, high-quality experiences — from huddle rooms to boardrooms.
- Meeting room design and deployment
- Video hardware selection and standardization
- Digital signage and room booking integration
- Large venue and all-hands configurations
- Wireless presentation and content sharing
- QoE monitoring and optimization
Contact Center & CX (CCaaS)
Transform your contact center with omnichannel CCaaS — voice, chat, email, social, and SMS in a single platform with AI-powered capabilities.
- CCaaS platform design and deployment
- Omnichannel routing (voice, chat, email, social)
- IVR design and optimization
- CRM and workforce management integration
- AI-powered virtual agents and chatbots
- Quality management and compliance recording
Collaboration Analytics & Experience
Visibility into call quality, meeting adoption, user experience, and platform health — enabling proactive management and continuous improvement.
- Call quality monitoring and diagnostics
- Adoption and usage analytics
- User experience scoring
- Platform health dashboards
- Proactive issue detection
- Integration with managed services monitoring
Collaboration Lifecycle Management
- UC strategy alignment
- User experience analysis
- Platform selection
- Adoption & change planning
- Voice/video/CC deploy
- Cloud & hybrid UC
- Endpoint & room rollout
- Secure architecture
- 24x7 support
- Incident response
- User onboarding
- QoE monitoring
- Platform optimization
- License management
- Adoption analytics
- Vendor alignment
Enterprise Collaboration Transformation
5,000+ users migrated to cloud collaboration in 12 weeks across 30 locations. 48% improvement in first-call resolution. $1.8M annual savings vs. legacy PBX.
Read Full Case StudyConnect Your Team. Elevate Your Customer Experience.
Modern collaboration that scales with your business — cloud-native, hybrid, or on-prem.